Customer Support Analyst for Software Company - Full Time or School Term Time

Glasgow, Scotland, United Kingdom · Support

Description

School Cloud Systems is a multi-award winning software company improving parental engagement at over 3,500 schools worldwide. We provide solutions for managing parents’ evenings, after-school clubs & room booking, which are used by over a million end-users. We’re looking for an enthusiastic person to join our highly-regarded Support Team and provide 1st and 2nd line support to assist our customers by phone and email - dealing primarily with school office staff, headteachers and school business managers.

RESPONSIBILITES

ABOUT US

School Cloud Systems is an established SaaS company founded in 2006 who provide market-leading products to schools & businesses worldwide. We’re well-known in the EdTech industry with a reputation for high quality products and exemplary customer service. Our customers love using our products and we enjoy a very high renewal rate of annual licences, making us a stable and growing company to work for.

Our Glasgow office is in an award-winning modern building located in the Mile End Quarter near Glasgow Green. There are excellent transport links, with regular bus services and a train station within a short walk. There’s plenty of free car parking in the surrounding area, as well as cafes and shops for lunch options. WEST & Drygate are not far away and have been visited by the team on more than one occasion.

Requirements

Benefits

£20,000 - £22,000 FTE dependent on experience
Monday to Friday, 8:45am till 5pm
School term time or full time available.

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